Here's how you take action
Customer loyalty is dead...
The days of customer lock-in are gone forever...
Cloud has changed the speed at which the world operates...
New rules for the new world
Customer Success is business success...
Making
customer successful goes beyond customer management...
Sensors into customers for real time insights
are essential…
The Customer Success Manifesto
Guiding Principles of Great Customer Success
Value
Over
customer management
Customer Actions
Over
words
Real-time sensors
Over
historical snapshots
Contextual Engagement
Over
periodic check-ins
All customers
Over
high-value customers
All users
Over
buyers and decision makers
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